Reservation Policy
Transfers Around the Victoria Falls
Payments
DEPOSITS: A deposit, paid via one of our accepted payment methods, is required to secure your booking, which will be applied toward the cost of your package. Deposits vary by package, and some departure dates and/or departure cities may require a different deposit. Please check the package page, start a booking, or contact us to find out the required deposit. Changes or customizations you request to our packages may require an increased or additional deposit. Deposit of at least 30% to confirm your booking. In trips with multiple accommodations we may require that you pay 50% deposit as you book.
FINAL PAYMENT: If any balance is due after making your booking, you must pay this balance via one of our accepted payment methods by your final payment due date. This date varies by package but is most often 60 days prior to departure. The due date for your booking will be listed in the booking process, in your booking receipt email. You may make as many payments as you like in any amount until the due date. If you have not paid in full by your due ate, your booking will be subject to a $50 late fee. If you have not paid in full 15 days after your due date, your booking will be cancelled, and your deposit will be forfeited. If you make payments in excess of your balance due, you can choose to receive a refund of the excess amount.
PAYMENT METHODS: We accept payments towards your deposit or balance due by the following methods:
1. Cash, Visa, MasterCard- You can use one of these cards when booking or making a payment via
our website or with an agent by phone.
Cancellations by You
If you elect to cancel your booking for any reason, you must notify us in writing. Cancellations are subject to fees which vary by your date of booking, your date of cancellation, and by package; select a package for details. Cancellation fees may change at any time, and your booking is subject to the schedule in effect at the time of booking. A copy of the Terms and fee schedule that govern your booking will be attached to your booking receipt email. When you cancel, we will refund all monies paid, minus:
your deposit or the applicable cancellation fee, whichever is greater When you request cancellation, we will advise you of the total of these fees and your total refund, if any. In some cases, as indicated in the fee schedule, some or all of the cancellation fee we withhold may be applied as a Travel Credit, which does not expire and can be used toward any future booking.
If you make a booking for two or more travelers, it is possible for one or more travelers on that booking to cancel while allowing the remaining traveler(s) to continue. Cancellation fees will only be assessed on the cancelling travelers.
Cancellations by Us
Most of our advertised packages require a minimum number of travelers to operate. We reserve the right to cancel or reschedule any departure due to insufficient demand, unsafe conditions, events beyond our control, or any other reason. If we cancel a departure, we will notify you prior to the final payment due date (unless the cancellation is due to an unforeseen situation that arises after that) and offer alternate dates of travel or a full refund. We also reserve the right to cancel a specific booking or remove a specific traveler prior to departure, at our own discretion, and refund all monies paid to Victoria Falls serious Fun.
Tours and Travel
We are not responsible for any incidental expenses or consequential losses that you incur as a result of a cancelled booking, including but not limited to loss of earnings, loss of enjoyment, or the cost of any connecting flights, accommodations, airport transportation, visas, document fees, vaccinations, or other services you may purchase that are dependent upon the operation of your trip. Where possible, we recommend that you wait until after your final payment due date to purchase any such services.
Accommodations
At least 14 days prior to departure, we will send you a detailed list of all accommodations on your package, including hotel addresses, telephone, and fax numbers. Sometimes it is necessary to change the hotels used on your package. In that event, we will make every effort to ensure that substitutes meet or exceed the quality and location of the original. While we do our best to select upscale accommodations, some hotels may not have air-conditioning, especially in rustic or remote locations. In such cases, other types of climate control are generally available.
Trip Operation
Itineraries: We make every effort to ensure our tours & packages run smoothly and according to the posted itineraries. However, international travel is complex, and we reserve the right to modify our itineraries as we deem necessary to keep everything running comfortably. The planned itinerary is representative of the types of accommodations, transport and activities planned, but the actual itinerary, including routes, schedules, amenities, modes of transport, and other items, may still be subject to alteration or substitution without prior notice due to circumstances on the ground or upon recommendation of our partners in destination. In these cases, we will make every effort to ensure the changes result in an equivalent or better experience for our travelers. We will not be held liable for any damages related to these alterations.
Your Information & Privacy
Privacy Policy: When you make a booking, we require certain personal information, sign up for our newsletter, request a catalog, or interact with us in other ways, we may collect additional or other information, as described in our Privacy Policy. By using our website, booking travel with us, or submitting any personal information to us, you indicate your acceptance of our Privacy Policy. Required Information: To make a booking, we require that you supply certain personal information, including the full legal name, gender, birthdate, and passport information for each traveler, as required by law and/or reasonably required to enable us and our suppliers to provide your purchased travel products and services. We also require contact information, including address, phone number, and email address, from the person making the booking. We request a phone number and email address for all other travelers, except for minors and family members who live together at the same address, so that we may reach you and your travel companions in case of last minute itinerary changes or emergencies. Under no circumstances will we be liable for any errors or omissions in the information you have provided to us, or any fees or damages related to such errors or omissions. Images & Marketing: While participating in any of our packages, images, photos, or videos may be taken by us, our representatives or contractors, or other participants that may contain or feature you. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable
license to us, our contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
Miscellanea
These Terms represents the entire agreement between travelers and Victoria Falls Serious Fun Tours and
Travel. There is no additional liability. If any provision of these Terms is so broad as to be unenforceable, such provision will be interpreted to be only as broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way
affect the validity or enforceability of any other provision These Terms will inure to the benefit of and be binding upon the parties and their respective heirs, legal and personal representatives, executors, estate trustees, successors, and assigns. In the event that some
other person or entity seeks compensation for claims from which you have released us from liability by agreeing to these Terms, you (or your estate) will indemnify and hold harmless Victoria Falls Serious Fun Tours and Travel for all sums reasonably incurred in response to such claims, including our reasonable attorney costs and fees.
